Propane Safety Measures

If you smell gas (an odor similar to rotten eggs or sulfur) or think you may have a gas leak, exit the premises immediately and contact Arrow Propane at (509) 254-5726 or 911 for emergency assistance from a telephone outside the home.

Stay away from the property until a trained professional gives you an all-clear. Gas leaks can be a life-or-death situation and demand serious attention.

If you suspect a gas leak:

• Contact us at (509) 254-5726 or 911 for emergency assistance.
• Put out any open flames and ignition sources. Do not use any appliances.
• Everyone must exit the house right away.
• Shut off the gas to the house at the main supply valve on your propane tank(s).
• Stay away until a trained professional gives you the all-clear.
• Have your propane system inspected for the cause of the leak.

Reading Your Propane Tank Gauge

A propane tank is full when the gauge reads 80% (the empty 20% allows for expansion of the propane vapor). If the meter reads below 20%, contact us immediately at (509) 254-5726 for a new propane tank delivery.

Shutting off Your Propane Tank

If you think your portable propane tank or grill tank is leaking, and it is safe to turn off the tank valve, turn it to the right (clockwise). If you cannot turn off the valve, leave the area and dial 911 or call your local fire department.

Before you use the grill again, have a qualified professional inspect your grill and tank.

Propane Tank Storage

Storing propane tanks outdoors is safe, but choosing a spot away from living areas is best. You must always hold propane tanks in an upright position on stable surfaces. Ensure that the gas valve is in the off position when not using your tank, and never store your propane tank inside your home or vehicle.

Propane is not affected by freezing temperatures. The best policy is to keep your tanks in locations away from direct sunlight for extended periods. Do not expose the tank to temperatures at or above 120°F (49°C).

You can still store propane tanks outdoors on stable surfaces when the weather reaches high temperatures. Essential rules for propane storage include:

• Never store your tank on its side or upside down 
• Always ensure that the gas valve is in the off position when storing your tank
• Never keep your propane tank inside your home or vehicle

Pilot Lights

Re-lighting your pilot light can be dangerous. Contact a trained professional or our customer service team for further guidance. Follow the manufacturer’s instructions and warnings concerning the appliance.

When Away From Home

If you are going to be away from your home for an extended time, consider shutting off all of your propane supply valves, including the main supply valve on your propane tank and the gas supply valves on each appliance.

When you return, it is critical that you call us at Arrow Propane to conduct a leak check before turning on your propane supply again. After we confirm no leaks, we can also re-light your pilot lights if you need help.

Extreme Weather Conditions

In extreme, dry heat conditions, keep the 10-foot radius around your propane tank and grill clear of any dry materials that could ignite. In flood or stormy conditions with very high winds, propane tanks can shift, damaging gas lines and the tanks themselves.

A large propane tank can float away, hitting objects in its path. Water and debris can find their way inside regulators and controls, causing potential safety issues.

If you question the safety of the current conditions, leave the area immediately, alert Arrow Propane, and have your property inspected by a trained professional before re-entering.

Prevent Carbon Monoxide Risks

To reduce the risk of carbon monoxide, have a trained professional check your appliances and venting systems routinely and consistently practice the following steps:

• Keep chimneys, flues, and vents free of debris, including leaves, animal nests, snow and ice, and other obstructions.
• Follow the manufacturer’s instructions for the placement and use of vent-free appliances, including fireplaces and logs.
• Make sure you have a UL-listed carbon monoxide detector on every level of your home.
• If you have a chimney flue damper equipped, always confirm that it's open when using your fireplace.
• Never use a gas oven or stove burner for space heating.
• Never use outdoor portable heaters inside unless using a model specifically designed and approved for indoor use.
• Never use a barbecue grill (propane or charcoal) indoors for cooking or heating.
• Never operate a propane-fueled piece of equipment (lawn mower, generator, or snow blower) in enclosed areas, including your garage.

Links to Safety Literature